Click here for a PDF version of this Order.

Docket UE26101
Order UE07-04

IN THE MATTER of the development and implementation of key performance indicators for Maritime Electric Company, Limited.

BEFORE THE COMMISSION

On Thursday, the 16th day of August, 2007.

Maurice Rodgerson, Chair
Weston Rose, Commissioner
Anne Petley, Commissioner

Order

WHEREAS in June of 2005, the Commission commenced a review of key performance indicators for Maritime Electric Company, Limited (the “Company”) with the view of establishing performance measures that would assist both the Commission and senior management of the Company in monitoring and measuring service and productivity levels as well as financial performance;

AND WHEREAS, in order to facilitate the review, the  Commission engaged the services of John Murphy, MBA, P.Eng., to assist in the development of key performance indicators ("KPI’s") and target performance indices and to liaise with the Company in the development of software enabled dashboards;

AND WHEREAS the Commission has received and reviewed the Development of Key Performance Indicators Report[1] of Mr. Murphy and the reporting mechanism developed by the Company in consultation with Mr. Murphy and Commission staff;

AND WHEREAS the Commission has concluded that the reporting indicators and dashboard reporting mechanisms will greatly assist in providing valuable and timely information to both the Commission and Company management in assessing the operating and financial performance of the Company;

[1] The complete report of John Murphy is available on the Commission’s website at: www.irac.pe.ca/generalpublications

NOW THEREFORE, pursuant to the Electric Power Act,

IT IS ORDERED THAT

1.  the Proposal for Key Performance Indicator Reporting and associated Reference Manual appended to, and forming part of, this Order is approved and adopted by the Commission for immediate implementation by the Company; and

2.  The dial and slider limits set forth in the appendix to this Order shall not be altered or modified without the further approval of the Commission.

DATED at Charlottetown, Prince Edward Island, this 16th day of August, 2007.

BY THE COMMISSION:

Maurice Rodgerson, Chair

Weston Rose, Commissioner

Anne Petley, Commissioner

Notice:

Section 12 of the Island Regulatory and Appeals Commission Act reads as follows:

12. The Commission may, in its absolute discretion, review, rescind or vary any order or decision made by it or rehear any application before deciding it.

Parties to this proceeding seeking a review of the Commission's decision or order in this matter may do so by filing with the Commission, at the earliest date, a written Request for Review, which clearly states the reasons for the review and the nature of the relief sought.

Sections 13.(1) and 13(2) of the Act provide as follows:

13.(1) An appeal lies from a decision or order of the Commission to the Appeal Division of the Supreme Court upon a question of law or jurisdiction.

(2) The appeal shall be made by filing a notice of appeal in the Supreme Court within twenty days after the decision or order appealed from and the Civil Procedure Rules respecting appeals apply with the necessary changes.

Click here to access the Proposal for Key Performance Indicator Reporting and Associated Reference Manual