Upon completion of the intervener
testimony, Maritime Electric provided testimony from Company President, Mr.
Fred O'Brien and a Panel of members of Senior Management, Mr. William Geldert, Mr. John Gaudet and Mr. Steve Loggie, in support of the written
evidence filed as part of the application. Upon completion of the public
hearing and a review of the evidence and closing submissions of the parties,
the Commission made the following determinations.
4.1 Point LePreau Replacement Energy
[20] Subsequent to the initial application, Maritime Electric revised
its forecast of replacement energy costs associated with the refurbishment
of Point LePreau to $19.3 million for the period January 2009 to September
2009. Maritime Electric estimates non deferral of these costs from ECAM
recovery would have the effect of a further increase of 5.5% in the 2009
annual cost to the average residential household. The Company has a 4.72%
participation agreement with NB Power Nuclear which entitles the Company to
this portion of energy output from the facility.
During the refurbishment outage, Maritime Electric must pay the monthly
fixed overhead costs of the facility as per the participation agreement, and
also must buy replacement energy under market-based energy purchase
contracts with NB Power Generation. Maritime Electric is proposing recovery
of these costs from customers when the unit returns to service at which time
it is proposed these costs will be recovered through rates over a 10 year
period.
[21] The Commission heard from Mr. teRaa that deferring recovery of
replacement energy costs is not the appropriate approach. This sends false
price signals to consumers about the real cost of energy, and consumers may
be making energy decisions without understanding the full cost implications.
[22] The Province of PEI stated, in its closing submission, that in
normal circumstances the deferral of current or previous energy costs with
recovery over an extended future period of time should not be considered
normal practice. Further, if the Commission were to approve this request, it
should be considered an exceptional circumstance as it is a one time only
event. Given the economic climate, the Province reluctantly agrees with the
amortization of these costs over an extended future period, but feels that
the amortization should not exceed 10 years.
[23] The Commission was informed during the hearing that NB Power has
not made any decisions regarding the recovery of replacement energy costs
from customers through rates.
[24] The Commission understands that in selecting a 10-year
amortization period for the recovery of Point LePreau replacement energy,
Maritime Electric is attempting to balance the additional rate burden of a
shorter recovery period with the Company's operating requirements to recover
these costs in a timely manner.
[25] At present, the refurbishment of Point LePreau is not complete
and there are indications that delays in the project may occur. Any delay
in the project will increase replacement energy costs. The Commission
accepts Maritime Electric's concerns regarding customer impact of a shorter
recovery period. Although concerned about adding more costs to a deferral
account that will have future rate impacts, the Commission understands
concerns relating to customer rate burden. In addition, the Commission
agrees with the concept of deferring replacement energy costs relating to
the Point LePreau project. The Commission needs further information and
feedback from Maritime Electric and its customers regarding the recovery
period of these costs.
[26] The Commission takes the position the refurbishment of Point LePreau is a unique situation and precedent exists for replacement energy
costs to be amortized over an extended period. Therefore, the Commission
will order the deferral of replacement energy costs for Point LePreau
effective January 1, 2009 and continuing until such time as the LePreau unit
returns to production. Maritime Electric is ordered to consult with NB Power
regarding its plans to recover replacement energy costs and to file with the
Commission further information regarding the appropriate method to recover
such costs (ECAM or non-ECAM) and the time period over which such costs
should be recovered.
4.2 ECAM Rebasing and Amortization Period
[27] The Company has filed this application pursuant to Commission
direction contained in
UE08-01 which requested an ECAM rebasing application.
The Commission is concerned about the rising level of ECAM account deferral
and the implications on rates and customer behaviour. The Commission
approved the ECAM approach to energy pricing in 2005. The ECAM was viewed as
an efficient and effective approach to setting energy rates. Consumers would
not be subject to dramatic monthly fluctuations in energy costs and the
Company and consumers would avoid the cost of expensive regulatory hearings.
The ECAM was established during a period of relatively stable electricity
wholesale pricing.
[28] Maritime Electric procures energy from NB Power Generation by
Energy Purchase Agreements (the "EPA"). Beginning in 2005, and unlike
previous agreements which were cost-based, these agreements were
market-based using ISO-New England commodity prices as a basis for the
prices charged by NB Generation Company. Essentially, NB Power Generation
has the opportunity to sell electricity into the New England market and,
therefore, Maritime Electric must pay a similar price in order to ensure
electricity supply for Prince Edward Island.
[29] The ECAM formula originally contained an 18-month amortization
period, which means that the monthly real cost of electricity is collected
over this 18-month period. ECAM had the effect of smoothing electricity
rates to consumers when commodity market electric prices fluctuated
temporarily. Since the fall of 2007, electricity commodity market prices
have trended very high due to a variety of factors such as increased oil and
natural gas prices, reduced generation capabilities (e.g. Point LePreau
refurbishment), and ever-increasing electricity demand in the New England
market. The ECAM formula, with an 18-month amortization, did not increase
rates to consumers in a responsive time frame
with significant build up of deferred energy costs. Taking this into
consideration, the Commission reduced the amortization period to 12 months
and then 8 months. However, the commodity price of electricity continued to
escalate leaving Maritime Electric with a continued large deferred energy
account of $33 million at the end of 2008. Consumers' bills are now showing
the effects of rising energy prices which began in 2007. These will continue
as the ECAM formula adjusts rates to reflect the current electric commodity
prices. The following table shows the average residential energy costs for a
typical month of consumption (defined at 650 kWh usage):
Average Residential
Household (650 kWh) |
Annual Cost
2007 |
Annual Cost
2008 |
Estimated
Annual Cost
2009* |
Service Charge |
$292.68 |
$296.64 |
$316.77 |
Base Energy Rate |
$833.04 |
$844.16 |
$901.10 |
ECAM Energy Rate |
$41.15 |
$251.88 |
$249.02 |
Total (EX TAX) |
$1,166.87 |
$1,392.67 |
$1,466.88 |
Annual % Change |
9.9% |
19.35% |
5.33% |
*The estimated 2009
cost assumes deferral of the Point LePreau replacement energy
and amortization recovery over 10 years beginning in October
2009. In addition, it assumes a 12 month ECAM amortization
formula period. |
[30] The Commission heard from Mr. teRaa who testified that the delay
in electricity price increases caused by the ECAM is harmful in that
consumers are making decisions to switch to electric space heating which is
not environmentally friendly and not cost effective. Mr. teRaa believes that
it leads to an inefficient utility system load and ultimately results in
higher costs to all customers. Mr. teRaa suggested removal of the ECAM and
an immediate dramatic price increase as he feels this is the true cost of
electricity and customers should be informed. At the least, Mr. teRaa
suggests that the monthly electric billings should inform the customer of
both the current month's bill and the cost in subsequent months for the
unbilled ECAM charge that is to come. Mr. teRaa states this would provide
valuable information to consumers of the actual monthly electricity costs
and could influence electricity consumers' behaviour.
[31] The Commission heard from the Province of PEI which expressed
concerns to the Commission over an 18-month ECAM amortization period and the
inability of the ECAM to react to record-high energy prices. The Province
believes the current ECAM debt should be paid off as quickly as possible and
should not be repeated. The Province suggested setting minimum and maximum
ECAM thresholds that would trigger ECAM base rate adjustments and minimize
the "downloading" of current electricity costs onto future ratepayers. The
Province would like Maritime Electric to provide more information on the
monthly customer bills regarding true energy costs.
[32] The Commission's decision regarding the rebasing of ECAM
essentially involves the degree which rates should be increased in a
reasonable manner both to the consumer and Maritime Electric. Maritime
Electric has applied for a rebasing which results in a 5.33% annual cost
increase in 2009 over 2008, based upon a 12-month ECAM amortization period.
This would leave a further $55 million to be recovered from customers, which
will result in additional rate increases. The Commission received feedback
from several interveners indicating that delaying price increases by
extending the ECAM amortization period does not benefit the consumer and
potentially causes them to make erroneous energy decisions. In addition, The
Commission received submissions that rates were too high and were a hardship
on seniors, small business and residential consumers.
[33] The Commission was informed by Maritime Electric that a shorter
ECAM amortization period such as the present 8-month amortization period
would result in a net annual residential increase of 9.45% for 2009 as
opposed to the requested 5.34%. The 8-month amortization will collect an
additional $60.19 per household in 2009 and an additional $7.8 million in
energy costs overall, and results in $47.2 million remaining in the ECAM
deferral account at the end of 2009. The Commission accepts the comments by
some interveners that longer delays in the collection of past energy costs
is not in the best interests of consumers or Maritime Electric.
[34] The Commission's decision regarding amortization periods is
ultimately a balance between the interests of Maritime Electric and its
consumers. The return to a 12-month amortization period further delays the
recovery of electricity costs even though it results in a 5.34% residential
increase in 2009 over 2008. With a 12-month amortization, consumers will
still owe $55 million for electricity already used. Combine this with the
Point Lepreau replacement energy costs of at least $19 million and the
pre-2004 energy costs recoverable of $10 million, and the forecasted total
amount owed by consumers at the end of 2009 for previously-used electricity
is $84 million. This is a significant liability which at some point must be
repaid.
[35] Maritime Electric has requested that an updated report on ECAM
rebasing be filed by November 15, 2010. The Commission orders this report be
filed by December 15, 2009. The Commission requires that the report
incorporate a return to the 8-month amortization period, and a projection of
2010 electricity price increases.
[36] In the interests of reducing the rate impact on customers, the
Commission accepts Maritime Electric's request to return to a 12-month ECAM
amortization period beginning April 1, 2009. However, beginning in 2010, the
Commission expects the utility to return to an 8-month amortization period
and to file an updated ECAM report by December 15, 2009. The Commission
heard testimony from members of the public concerning both the impact of
higher electricity costs on rate payers and the distorted price signal
caused by deferred energy costs though the Energy Cost Adjustment Mechanism.
These competing interests represent a challenge for Maritime Electric and
the Commission. Efforts to lessen the impact—or rate shock—for customers are
commendable, but they must also be balanced with an understanding that the
costs have been incurred and must be recovered.
[37] In an effort to enhance public understanding, the Commission
believes it would be ignoring its responsibility if it did not highlight the
fact that, while electricity costs have increased, substantial costs are
also being deferred through the Energy Cost Adjustment Mechanism. If nothing
else, the consuming public should take from this Order the warning that
deferred costs represent expenditures already made to purchase energy
already consumed. Those costs must be paid and that objective can only be
achieved by charging those costs to the customers.
[38] For a jurisdiction our size, the figures are substantial. For
example, in the month of January 2009, Maritime Electric paid $11.8 million
for purchased energy, however, $4.5 million of those energy costs (38%) were
deferred through the Energy Cost Adjustment Mechanism. That means it cost
the company $4.5 million more to purchase the energy Islanders consumed in
that one month than was recovered through bills to customers for that month.
Through the operation of the ECAM, that $4.5 million will be recovered over
the next 12-month period thereby impacting every bill for the next year.
Already more than $33 million in deferred costs are booked to be recovered
through the ECAM.
[39] While accepting Maritime Electric's desire to balance actual
energy costs with the challenges represented by significant increases in
customer bills, consumers of electricity must be aware they cannot avoid
responsibility for the full cost of energy used.
4.3 Power Purchase Agreements
[40] In assessing the reasonableness and fairness of the energy costs
charged to customers, the Commission engaged the services of KnAP Energy
Consultants and principal consultant, Mr. Terry MacDonald, P.Eng. (the Consultant"). Mr.
MacDonald was engaged to review the Energy Purchase Agreement process
undertaken by Maritime Electric for reasonableness and appropriateness,
given the electricity commodity market in which Maritime Electric must
participate. The Commission learned that Maritime Electric solicited energy
supply from 12 potential suppliers. Three suppliers responded with NB Power
Generation ultimately being decided as the least-cost supplier. The other
two suppliers either had significant shortcomings in their offerings or were
not cost competitive. Mr. MacDonald advised that Maritime Electric has three
options for electricity supply:
Options |
Mr. MacDonald's Comments: |
Self-Generation |
Cost would be prohibitive |
Spot Market Purchases |
Market and supply risk too high for essential
service |
Contract for Supply Market Rates |
Most reasonable approach |
[41] The Consultant advised the Commission that the NB Power
Generation contract supply options provided the best pricing based upon the
risk level accepted by Maritime Electric. This risk assessment appeared
reasonable to the Consultant. The Consultant compared the pricing obtained
by Maritime Electric with the prices as observed in the Maine market (Maine
Standard Offer Rates) and the Independent System Operator (ISO)-New England
commodity prices. The Consultant concluded that Maritime Electric received
prices which are comparable to the competitive prices of the New England
energy pool market. The Consultant also reviewed Maritime Electric's
decision to lock in prices for electricity in October 2008. After reviewing
the market information available in October 2008, the Consultant concluded
that this decision was reasonable given the circumstances at the time.
[42] During the hearing, the Consultant informed the Commission that
other Canadian jurisdictions which export electricity are under no
obligation to sell electricity to Prince Edward Island at prices below
market rates. The Commission frequently hears complaints from customers who
compare Prince Edward Island electricity rates to the rest of Canada. For
instance, NB Power rates are significantly below Maritime Electric rates
even though NB Power Generation supplies 85% of Maritime Electric's energy
requirements. NB Power domestic rates are not market-based and, therefore,
not comparable to Prince Edward Island rates. The Commission also notes that
Prince Edward Island electric rates are unique in Canada as they are
market-based and the market prices are established in markets outside of
Canada. Most other jurisdictions in Canada have hybrid/market-cost based
rates, and these jurisdictions have natural resources such as hydro or coal
as generation sources which help reduce energy costs.
[43] The Commission accepts the evidence of Mr. MacDonald that
Maritime Electric followed the most appropriate course in obtaining energy
supply from off-Island sources, and obtained the best deal available from
the supply offers received.
4.4 Revenue Requirement
[44] The rates of a public utility are designed to generate, in a
fiscal year, what is known as the revenue requirement. The revenue
requirement is the sum of all operating expenses, amortization or
depreciation of capital assets, interest on debt, income tax and return on
equity. Under traditional rate regulation, the revenue requirement approval
is required to establish customer rates.
[45] With the establishment and approval of the ECAM approach to rate
setting, the energy cost component of the revenue requirement is essentially
established each month as the energy rates are set based on actual costs
incurred by the company, plus or minus the net ECAM adjustment.
[46] The remaining costs comprising the revenue requirement are
assessed by the Commission for reasonableness. The Electric Power Act
provides guidance to the Commission in Section 21(3) which reads:
Rate base,
determination and fixing for each utility
|
21. (1) The Commission
may . . .
(3) (a) include all or
any of
(i) an allowance for
necessary working capital, and
(ii) any other fair
and reasonable expenditure which the Commission thinks proper and
basic to the public utility's operation;
|
[47] Expenditures of Maritime Electric are reviewed monthly with the
Company's filing of monthly financial statements and rate schedules. In
addition, the rate application includes details of annual expenditure plans.
The Commission has considered these estimates of expenditures which consist
of analysis of past expenditures and inquiries into proposed plans for
future expenditures. In addition, the public hearing provided an opportunity
for further public input into the reasonableness of expenditures.
[48] During the public hearing, Commission counsel asked several
questions concerning the nature of general and administrative transactions
with Fortis Inc., identified as part of Maritime Electric's response to
Government of PEI interrogatory 4.a.(ii). Subsequent to the hearing,
Maritime Electric provided additional detail concerning the nature of these
transactions.
[49] Maritime Electric informed the Commission that Fortis
subsidiaries pay a proportionate share of the Fortis general and
administrative costs. The proportionate share is determined based on the
asset value each subsidiary contributes to the overall asset value of Fortis
Inc. Maritime Electric indicates that these costs represent various
securities and exchange charges incurred by Fortis Inc. These costs were
once incurred by Maritime Electric when it was a publicly traded company.
The Applicant's position is that since it is now a wholly owned subsidiary
of Fortis Inc., these costs are incurred by Fortis Inc. on its behalf and
are rightly chargeable back to Maritime Electric.
[50] The Commission reviewed the schedule of these costs, which are
general and administrative, such as insurance, directors' fees, audit and
professional fees, etc. Based on the evidence before us, the Commission
considers these costs to be more in the nature of the cost of running Fortis
Inc. The Commission believes that the approved return on average common
equity provides fair and reasonable return to Fortis Inc. to cover the
payment of these expenditures. Therefore, the Commission will deny
inclusion of these expenditures (approximately $300,000) in the revenue
requirement for Maritime Electric.
4.5 Rate of Return
Approval
[51] Maritime Electric is requesting approval of a 9.75% return on
average common equity. The application contains 11 pages of evidence
supporting the rate of return request. Maritime Electric states that it
faces higher business risk than other Atlantic Canada investor-owned
electric utilities as it operates on a small island with an undiversified
economy. The inability to spread risk throughout a diversified customer base
means investors are more cautious on the outlook for Maritime Electric.
Maritime Electric states this is evidenced by the Standard and Poor's BBB+
credit rating which indicates a stable outlook, but this rating is lower
than other investor owned utilities such as Emera's, Nova Scotia Power, and
Newfoundland Power. In fact, Maritime Electric notes the bond rating agency
expressed concern about Maritime Electric's relative poor cash flow position
which is caused by the ECAM and delayed recovery of energy costs. The bond
raters expressed concern about the relatively low earnings as a percentage
of debt ("Interest Coverage Ratio").
[52] The
Electric Power Act Section 24(1) states return on investment
shall be set by the Commission and reads as follows:
Return on investment,
utility authorized to earn certain, computation of
|
24. (1) Every public
utility shall be entitled to earn annually such return as the
Commission considers just and reasonable, computed by using the rate
base as fixed and determined by the Commission for each type of
service furnished, rendered or supplied by such public utility, and
the return shall be in addition to the expenses as the Commission
may allow as reasonable and prudent and properly chargeable to
operating account, and to all just allowances made by the Commission
according to this Act and the rules and regulations made by the
Commission hereunder. |
[53] During the hearing the Province of Prince Edward Island and
Commission staff asked interrogatories relating to rate of return. The
Province specifically asked Maritime Electric to comment on evidence
provided by interrogatory from Professor Lawrence Booth. In response
Maritime Electric provided comments by Kathleen McShane of Foster
Associates. Neither Mr. Booth nor Ms. McShane was called by the parties to
testify directly at the hearing.
[54] The evidence of Mr. Booth is a paper titled
"Cost of Capital for
Ontario's Electricity Distributors" which was evidence before the Ontario
Energy Board in 2006. The Province of PEI makes reference to Professor
Booth's statement "As I have indicated to regulatory boards before it should
be a concern to see Canadian regulated assets being flipped for twice book
value. This is incontrovertible evidence that the allowed financial
parameters for Canadian utilities are too generous."
[55] Ms. Kathleen McShane of Foster and Associates in responding on
behalf of MECL to Mr. Booth's position states "I disagree strongly with this
conclusion….While this argument has some theoretical appeal, it is flawed
for various reasons…I would also point out that in 2006, the year the Booth
evidence was prepared, another analyst came to a diametrically different
conclusion regarding the reasonableness of allowed returns for Canadian
utilities. In a report in Pipelines/Gas & Electric Utilities, December 7,
2006, Karen Taylor, highly regarded equity analyst for BMO Capital Markets,
concluded, "We believe on a collective basis, that the allowed returns as
established by formulas highlighted above [referring to the NEB, EUB, BCUC
and OEB formulas] are confiscatory and likely violate the Fair Return
Standard."
[56] In its closing submission filed after the hearing dates, the
Province of Prince Edward Island stated that the return on equity requested
was too high given present financial market conditions and suggested the
Commission consult an external expert to determine an appropriate rate of
return.
[57] Both Maritime Electric and the Province of Prince Edward Island
referred to the Northwestern Utilities case ([1929] S.C.R.186) in their
evidence or submissions. This decision of the Supreme Court of Canada is the
most often cited source to assist regulatory commissions in deciding a "fair
rate of return". Specifically, the following quote provides direction:
"The duty of the Board was to
fix fair and reasonable rates; rates which under the circumstances, would be
fair to the consumer on the one hand, and which, on the other hand, would
secure to the company a fair return for the capital invested. By a fair
return is meant that the company will be allowed as large a return on the
capital invested in its enterprise (which will be net to the company) as it
would receive if it were investing the same amount in other securities
possessing an attractiveness, stability and certainty equal to that of the
company's enterprise. In fixing this net return the Board should take into
consideration the rate of interest which the company is obliged to pay upon
its bonds as a result of having to sell them at a time when the rate of
interest payable thereon exceeded that payable on bonds issued at the time
of the hearing. To properly fix a fair return the Board must necessarily be
informed of the rate of return which money would yield in other fields of
investment.
[58] The evidence before the Commission on rate of return was that
filed by Maritime Electric in its original application and in its responses
to interrogatories from Commission Staff and the Province of Prince Edward
Island. There was no further independent evidence presented by any party on
an alternative rate of return, although as stated there was some cross
examination by legal counsel for the Province and the Commission.
[59] The Commission in determining a fair return must try to assess
the risk associated with the capital invested and the comments provided in
the Northwestern Utilities case. Those comments make reference to the fact
that the company will be allowed as large a return on the capital invested
in its enterprise as it would receive if it were investing the same amount
in other securities possessing an attractiveness, stability and certainty
equal to that of the company's enterprise.
[60] Regulators and courts have evolved a
"fair return standard" in
which returns have been set to help utilities provide safe and adequate
services to the public at reasonable prices, while ensuring that the
utilities involved remain a going concern with sufficient credit worthiness
to attract capital needed to maintain and expand their facilities. A
utility's duty to serve and the acceptance of the risk associated with this
obligation cannot be discounted.
[61] The application makes note of the return on equity rates for
other Atlantic Canadian owned utilities which have averaged between 9.35%
and 9.53% in the past 4 years. The British Columbia Utilities Commission
("the BCUC") has instituted a formula-based approach in setting equity
return rates. This formula uses the forecast 10-year Canada Bond Yield,
average spread between 10-year and 30-year bonds reported by the Bank of
Canada, and a sliding scale adjustment factor. The BCUC has set the low risk
benchmark utility return on equity rate for 2009 at 8.47% (8.62% in 2008).
Returns on equity for individual utilities are then adjusted for their
specific risk profile. For instance, the regulator approved 2008 risk
adjusted return on equity of Fortis BC was 9.02%.
[62] The Commission is aware that current economic conditions are
volatile and rates of return throughout the investment marketplace is in
significant decline as can be seen in the dramatic declines in stock
exchange values. However, the Commission must decide this case based on the
evidence placed before it during this application and hearing process. No
party has presented evidence of rate of return that takes into account the
current financial market conditions and how it affects the fair return
standard which regulators have followed for many years.
[63] Therefore, the Commission grants the requested 9.75% return on
average common equity as requested by Maritime Electric. The Commission
orders Maritime Electric file their 2010 rate of return application with the
2010 application for ECAM rebasing and Point LePreau Replacement Energy
report.
4.6 Other Matters
[64] The Commission notes the Cost of Service study reference by Mr. teRaa was completed in 2006 after 10-plus years of deregulation wherein the
New Brunswick rate structure was adopted. Historically, New Brunswick rates
are not based on a cost of service by rate class methodology. Therefore, it
is not unrealistic to find discrepancies as found in the 2006 Cost of
Service Study. The Commission intends to review rates by customer class and
will be requiring Maritime Electric to re-file a cost of service study with
a report which outlines rate class rate implications. The Commission would
like to have this study reflect changes which may occur as a result of
Maritime Electric financial statement conversion to International Financial
Reporting.
[65] The Commission heard from Mr. teRaa, who stated his concerns
about the impact increased heating from electricity will have on the system
load factor and ultimately rates we all pay. Maritime Electric responded by
indicating that our peak load still occurs in December and is not caused by
electric heat. Maritime Electric did indicate that electric heat is
increasing and the peak may shift. The Commission will continue to monitor
the changing consumer patterns but ultimately these decisions are consumers.
The Commission will be reviewing rates to assess equity within rate classes
taking into consideration the result of the Cost of Service study to be
filed.
[66] There are unprecedented pressures faced by Maritime Electric in
meeting its legislated obligation to Island consumers. Numerous external
factors have greatly impacted the price at which the utility purchases
energy for resale to consumers. While effectively communicating these
factors to the Commission, Maritime Electric has not been as effective in
communicating with its customers.
[67] The public hearing and public notice process afforded the
opportunity for customers to comment on the application and the Commission
appreciates the input offered by the written comments received and from
those who appeared at the public hearing. These comments have led the
Commission to conclude that Maritime Electric must do a better job of
informing customers of the price components of the energy used and the
reasons for the fluctuation in energy costs reflected in monthly billings.
While those with some direct knowledge of the energy sector could predict
price escalation, many consumers appear to have been caught off guard by the
significant rise in monthly billings. Some comments appear to assume that
the desire for utility profits rather than the cost to purchase energy is
responsible for higher rates. Many customers know little about the complex
planning and detailed work required to ensure a continuous supply for
electricity. However, complexity is not a reason to avoid efforts at
explanation.
[68] The Commission believes a well developed and executed education
and engagement process would mitigate much confusion over rates and
billings. The Commission notes the use of an open house concept greatly
assisted Maritime Electric in presenting its case for a new generator at the
Charlottetown plant. Partnerships with some community groups have
facilitated understanding of consumption rates for various appliances and
the Maritime Electric website contains valuable information on some of the
challenges associated with purchased energy. The Commission believes a more
proactive communication approach is needed.
[69] The Commission orders Maritime Electric to prepare and file a
detailed communications plan by May 29, 2009, which focuses on improving
understanding of the utilities operations and the impact of external factors
on customer billings. These include energy supply contracts, commodity based
pricing of electricity, cost of wind energy, implications of currency
valuations, ECAM account formula approach, transmission and distribution
costs, consumption patterns, appliance electricity usage, and steps that can
be taken by customers to reduce electricity costs. The plan should seek to
enhance customer knowledge of the factors associated with the purchase and
supply of electricity.
5. Disposition
[70] An Order will therefore issue implementing the findings and
conclusions contained in these reasons.
Order